How long does it take to complete a survey online?
A survey with up to 45 questions can be completed online in less than 10 minutes.
Is there a session time-out for inactivity?
If you are inactive while completing a survey for 5 minutes, your survey session will be timed out.
Does a survey participant need to complete the entire survey for the data to save?
Data is saved in real-time. A survey participant does not need to complete the entire survey or hit submit for data to save.
What happens if someone replies “Stop” to an SMS invite?
Replying “Stop” to an SMS survey invite will stop any further SMS invites from being sent to that phone number. Employees may text "START" to 720-650-7961 to opt in to receiving SMS survey notifications at anytime.
Is there a character limit for responses to comment questions?
There is no character limit for responses to an open-ended survey question.
Can survey responses be updated or removed?
Participants may use their survey link to reenter the survey and edit or remove survey responses if the survey is in open status and the settings allow for survey reentry. Once a survey is closed or participants are unassigned from the survey, the responses may not be removed or edited.
What do these survey error messages mean?
This survey is closed: If a survey participant tries to enter into a survey that is past the end date or closed, they will receive this error message and be unable to complete the survey.
This question requires an answer: If a survey participant tries to move onto the next category in the survey without answering a question that is marked as required, they will be shown this error message. They will need to answer the required question before moving on to the next category in the survey. All required questions are marked with an asterisk.