What does % favorability mean?
- The percent of responses that are a 4 or a 5 when using a 5-point scale.
- The percent of responses that are a 6 or 7 when using a 7-point scale.
- The percent of responses that are a 9 or 10 when using a 10-point scale.
Can I reorder the demographic items to be in chronological/alphabetical order?
The demographic items are automatically sorted from lowest to highest by overall % favorability, left to right. These columns cannot be reordered. You can export this widget to excel for any sorting or filtering needs.
Why does the total number of responses not match the total responses in the dashboard?
Data populates in the HotSpot chart only if the survey participants are coded to the demographic you are set to view. If they answered the survey questions but are not coded to the selected demographic, their responses will not be reflected.
Participants may also skip questions or only respond to the open ended items. The number of responses shows how many participants answered that question. The total responses number on the dashboard shows how many participants answered at least one survey question.